Storage Clapham Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Clapham provides storage, removal and associated services to you. By placing a booking, using our storage facilities or instructing us to carry out removal or related services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers unless stated otherwise. Additional written terms may apply for specific projects or commercial arrangements, and where they do, those written terms will apply alongside these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Agreement means the contract between you and Storage Clapham for the supply of services in accordance with these Terms and Conditions and any written quotation or confirmation we issue.
Goods means the items, belongings or property you deliver to us or which we handle, transport or store on your behalf.
Premises means any storage unit, warehouse, vehicle, access area or other location we use to provide the services.
Services means storage, removal, packing, loading, unloading, transport, delivery, handling and any related or ancillary services we agree to provide to you.
We, us, our means Storage Clapham.
You, your means the customer who books or uses the services.
2. Scope of Services
We provide storage and removal services, including collection and delivery of goods, transport between addresses, and placement of goods into storage units or other designated areas. The exact scope of services will be set out in our quotation or booking confirmation.
We reserve the right to refuse to handle or store any goods that in our reasonable opinion are unsafe, illegal, hazardous, perishable, or otherwise unsuitable for storage or removal.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the volume and nature of the goods, access conditions at each address, any special handling requirements and the dates you require services. Quotations are based on the information you provide. If this information is incomplete or inaccurate, we may vary the price or refuse to undertake part or all of the services.
3.2 A booking is not confirmed until we have accepted your request and you have accepted our quotation or agreed charges. Acceptance may be provided in writing or via a booking confirmation issued by us. We may require a deposit before confirming the booking.
3.3 You are responsible for checking that all details in our quotation and booking confirmation are correct, including dates, addresses, service descriptions and pricing. You must notify us promptly of any errors or changes required.
3.4 If you wish to change the date, time, scope or address details after a booking has been confirmed, this will be subject to availability and may result in additional charges. We will inform you of any revised costs before proceeding with changes.
4. Prices and Payment Terms
4.1 Prices for services are as set out in our quotation or booking confirmation. Charges may be based on factors including the size or weight of goods, the type of service, access conditions, the distance of travel and the duration of storage.
4.2 Unless stated otherwise, all prices are exclusive of any applicable taxes, charges or levies that may apply by law. Any such amounts will be added to the invoice at the prevailing rate.
4.3 We may require a deposit at the time of booking, and we are not obliged to carry out any services until the required deposit has been received in cleared funds.
4.4 For removal services, unless agreed otherwise in writing, the balance of the charges is due no later than on the day of service, and in any event before unloading or completion. We may withhold unloading or completion of services until full payment is received.
4.5 For storage services, charges are normally payable in advance for each storage period. We may invoice monthly or for another agreed period. If storage charges are not paid when due, we may exercise a lien over the goods and restrict access to the storage unit or premises until outstanding sums are paid in full.
4.6 Payment methods will be specified by us. You must not send cash through the post or with third parties. You are responsible for ensuring payments reach us by the due date.
4.7 If you fail to pay any amount when due, we may charge interest on the overdue sum at a reasonable commercial rate from the due date until the date payment is received, whether before or after judgment. We may also suspend or cancel any booked or ongoing services.
5. Cancellations and Postponements
5.1 You may cancel or postpone a booked service by giving us written notice. Any cancellation or postponement may be subject to charges to reflect our time, administration and loss of opportunity to book other work.
5.2 We may apply the following cancellation or postponement charges unless stated otherwise in your quotation or booking confirmation. If you cancel or postpone more than a specified minimum period before the agreed start time of the services, there may be no charge or a reduced charge. If you cancel or postpone within a shorter period, up to the full quoted price may be payable. The exact notice periods and charges will be set out in our quotation or booking confirmation.
5.3 If you fail to be present or fail to provide access at the agreed time and place, this may be treated as a late cancellation. In such cases, we may charge up to the full quoted price plus any additional costs incurred.
5.4 We may cancel or postpone services if events occur which are outside our reasonable control, including but not limited to severe weather, road closures, accidents, mechanical failure, strikes, or other events that make it impractical or unsafe for us to carry out the services. In such circumstances we will reschedule where reasonably possible, but we will not be liable for any resulting loss you may suffer.
6. Customer Responsibilities
6.1 You are responsible for ensuring that goods are adequately packed, protected and labelled, unless you have specifically booked packing services with us. We accept no liability for damage arising from inadequate or improper packing carried out by you or others on your behalf.
6.2 You must ensure that we have suitable access at all collection and delivery addresses. This includes arranging any parking permits, access codes, lift reservations or permissions required from building owners or managers. Any additional costs or delays arising from inadequate access may be charged to you.
6.3 You must not ask us to transport or store any prohibited, illegal or dangerous items. Prohibited items include but are not limited to explosives, flammable liquids or gases, firearms, chemicals, toxic substances, live animals, plants, perishable foods, cash, securities, jewellery, precious metals and items of high value unless we have agreed in writing to handle such items.
6.4 You must declare to us in advance any goods of unusual or high value. If we have not agreed in writing to handle or store such items, our liability for loss or damage to them will be greatly limited as set out in these Terms and Conditions.
6.5 You confirm that you are the owner of the goods or are authorised by the owner to enter into this Agreement and to arrange for storage or removal of the goods. You agree to indemnify us against any claim from a third party alleging ownership or rights in relation to the goods.
7. Waste and Environmental Regulations
7.1 We are not a waste disposal company and will not remove or dispose of waste, rubble, hazardous materials, household refuse or commercial waste as part of our standard services.
7.2 You must not store or present for removal any goods that constitute controlled waste, hazardous waste or any substance that is restricted or regulated by environmental or waste legislation. Such items may include chemicals, paint, solvents, asbestos, gas bottles, oil, contaminated materials and electrical items requiring special disposal procedures.
7.3 If we discover any prohibited or hazardous items among your goods, we may refuse to handle them, or we may isolate them for collection by you. If we are required to arrange disposal or if we incur costs in handling such items, including any fines or penalties from authorities, you will be liable for all associated costs and charges.
7.4 You are responsible for ensuring that any goods presented to us are safe to handle and do not pose a risk to our staff, contractors, other customers or the public. We may refuse to handle any goods that we consider unsafe.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage is subject to the limitations set out in this section.
8.2 We are not liable for loss or damage to goods arising from inherent defects, natural deterioration, wear and tear, atmospheric or climatic conditions, vermin, insects, mould, rust or other causes beyond our reasonable control.
8.3 We are not liable for loss or damage where goods have been packed by you or another party on your behalf and the damage is caused by inadequate or improper packing, overloading of boxes, or failure to protect fragile items.
8.4 We are not liable for loss of profit, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss arising out of or in connection with the services, whether in contract, tort or otherwise.
8.5 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per item or per consignment, as stated in our quotation or booking confirmation, unless you have agreed specific additional protection or valuation cover with us in writing and paid any applicable additional charges.
8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
8.7 You must notify us in writing of any loss or damage to goods as soon as reasonably possible and in any event within a reasonable period after the earlier of delivery, collection from storage or discovery of the loss or damage. If you fail to notify us within a reasonable period, it may be more difficult or impossible for us to investigate the circumstances fully, and this may affect your ability to recover any compensation.
9. Storage Terms
9.1 Where we provide storage services, you are granted a licence to store goods in a designated storage unit or area. No tenancy or lease of any part of the premises is created.
9.2 You must comply with all site rules and health and safety requirements we notify to you from time to time. You must not obstruct access areas, fire exits or shared spaces, and you must keep your storage area in a clean and tidy condition.
9.3 You must not store prohibited items or use any part of the premises for residential or business occupation. You must not carry out any activity on the premises that may be unsafe, unlawful or cause nuisance or disturbance to others.
9.4 We may move your goods to another unit or area within the same premises or to another premises if required for operational, safety or security reasons. We will take reasonable care when moving your goods, and we will endeavour to minimise any disruption.
9.5 If storage charges or other sums remain unpaid, we may exercise a lien over your goods. This means we may retain possession of the goods until all sums due have been paid in full. If sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods and apply the proceeds towards the sums due, accounting to you for any surplus.
10. Access and Security
10.1 Access to storage units and premises is subject to our opening hours and access procedures, which may change from time to time. We may require you to provide identification or other information for security purposes.
10.2 You must keep any keys, access cards, codes or other security devices secure and not share them with unauthorised persons. You are responsible for any use of your access credentials.
10.3 We may conduct routine inspections of the premises for safety and security reasons. We will not normally access your individual storage unit without your consent, except in cases of emergency, suspected unlawful activity, suspected breach of these Terms and Conditions, enforcement of our lien, or where required by law or by the authorities.
11. Termination
11.1 Either party may terminate storage services by giving the notice period specified in the quotation, booking confirmation or subsequent correspondence. If no period is specified, reasonable written notice will apply.
11.2 We may terminate the Agreement or suspend services immediately if you breach these Terms and Conditions, fail to pay sums when due, store prohibited items, act unlawfully or in a way that endangers others, or cause damage or nuisance.
11.3 On termination, you must promptly remove your goods from the premises after paying all sums due. If you fail to remove your goods, we may treat them as abandoned and exercise our rights under the storage terms, including sale or disposal after reasonable notice.
12. Data Protection
12.1 We will process your personal data in accordance with applicable data protection laws. We use your information to administer your account, provide services, take payment, and communicate with you about your bookings and our services.
12.2 We may share your information with third parties who assist us in providing services, processing payments or maintaining security, but we will not sell your personal data to third parties.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement or the services.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service or protection you receive.
14.4 These Terms and Conditions, together with any quotation or booking confirmation we issue, constitute the entire agreement between you and us regarding the services, and supersede any prior discussions, correspondence or representations.
14.5 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.
