Storage Clapham Privacy Policy
This Privacy Policy explains how Storage Clapham collects, uses, stores and protects personal data about customers and prospective customers located in the Storage Clapham service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and users of Storage Clapham services in the local area, including individuals and business customers.
Data Controller
Storage Clapham is the data controller in respect of the personal data described in this Privacy Policy. This means that Storage Clapham determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
Storage Clapham may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact data such as your full name, postal address, billing address, contact address, and any alternative contact details you choose to provide.
Account and contract data such as customer account numbers, storage unit identifiers, contract start and end dates, services selected, payment status, rental history and communications regarding your account.
Payment and billing data such as payment method information, payment transaction history, invoices, and records of amounts due and amounts paid. Where payments are processed by third party payment providers, we receive only limited information necessary to confirm transactions.
Communication data such as records of emails, messages, letters, and notes of telephone conversations or face to face meetings relating to enquiries, bookings, complaints, and support requests.
Usage and operational data such as access logs, dates and times of entry to storage facilities where access control systems are in place, and records of services used.
Security and monitoring data such as CCTV footage in and around Storage Clapham premises, where CCTV is used for security, safety and crime prevention purposes.
Marketing preference data such as your preferences about receiving marketing and information about Storage Clapham services, and records of consent where applicable.
How We Collect Personal Data
Storage Clapham collects personal data directly from you when you make an enquiry, request a quote, create an account, sign a storage agreement, make a payment, contact us with a question or complaint, or otherwise interact with our staff or systems.
We may obtain personal data from third parties where this is necessary for our contract with you or to protect our legitimate interests, for example from payment providers, credit reference agencies, or security and fraud prevention partners, where lawful to do so.
Lawful Bases for Processing
Storage Clapham processes your personal data only where there is a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We process personal data to take steps at your request before entering into a contract, and to fulfil our contractual obligations to you, such as providing storage services, managing your account, taking payments, and communicating with you about your booking or contract.
Compliance with legal obligations. We process certain personal data to comply with legal or regulatory obligations, for example in relation to tax, accounting, prevention of fraud and crime, and responding to lawful requests from authorities.
Legitimate interests. We process personal data where this is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. Examples include ensuring the security and safe operation of our premises, protecting our business, improving services, managing disputes, and marketing similar services to existing customers in a proportionate way.
Consent. In some cases we rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you can withdraw this at any time by contacting us or by using any unsubscribe or preference options provided.
Purposes of Processing
Storage Clapham uses your personal data for the following purposes:
To provide storage and related services, including handling enquiries, quotations, bookings, contracts, access to units, and termination of services.
To manage our relationship with you, including communicating about your account, updates to terms or policies, responding to questions and complaints, and providing customer support.
To process payments, manage billing, recover debts, and maintain accurate financial records.
To ensure security and safety at Storage Clapham premises, including controlling access, monitoring for unauthorised activity, and using CCTV where installed for security and crime prevention.
To carry out administrative and operational tasks such as auditing, reporting, service improvement, staff training, quality assurance, and business management.
To send you information about products or services that are similar to those you have already purchased, where we are permitted to do so, and to manage your marketing preferences.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.
Data Sharing and Processors
Storage Clapham may share your personal data with third parties where necessary and lawful. These may include:
Service providers and data processors that act on our behalf, such as payment processors, cloud storage or hosting providers, IT and system support providers, security and CCTV system providers, communication and mailing service providers, and professional advisers such as accountants or legal advisers. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes we specify, and we require them to protect your data.
Business partners and insurers involved in providing or supporting the services you receive, or in handling claims or disputes.
Law enforcement authorities, regulators, courts, or other public bodies where we are required or permitted to do so by law, or to protect our rights, property, customers, or the public.
Other third parties in connection with a business sale, merger or restructuring involving Storage Clapham, in which case we will take steps to ensure that your privacy rights continue to be protected.
Storage Clapham does not sell your personal data to third parties.
International Data Transfers
Where Storage Clapham uses service providers or systems located outside the United Kingdom or European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of protection or using standard contractual clauses approved by relevant authorities. Further information about these safeguards can be provided on request.
Data Retention
Storage Clapham retains personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer account and contract records for a period that allows us to manage our relationship with you, deal with any disputes or complaints, and comply with statutory retention periods. Payment and invoice records are typically retained for the length of time required by tax and accounting laws. CCTV footage and access logs are retained for a shorter period, unless a longer retention period is required in connection with an incident, investigation or legal claim.
When personal data is no longer required, Storage Clapham will securely delete, anonymise, or destroy it in a manner that protects your privacy.
Security of Your Personal Data
Storage Clapham takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls, staff training, secure storage, and the use of suitable technologies to safeguard systems and data. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection laws, individuals in the Storage Clapham service area have various rights in relation to their personal data. Subject to conditions and exemptions in the law, these include:
The right of access. You can request confirmation as to whether Storage Clapham processes your personal data and obtain a copy of that data, along with information about how it is used.
The right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
The right to erasure. You can request that your personal data be erased in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
The right to restriction of processing. You can request that we restrict the processing of your data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
The right to data portability. In some cases, you can request that we provide you with personal data you have given us in a structured, commonly used, machine readable format, or that we transfer it to another controller where technically feasible.
The right to object. You can object to certain types of processing, including direct marketing and processing based on our legitimate interests, on grounds relating to your particular situation. Where you object to direct marketing, we will stop processing your personal data for that purpose.
The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact Storage Clapham in the first instance so that we can address your concerns.
Updates to This Privacy Policy
Storage Clapham may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will be made available through our usual customer communication channels, and the updated policy will apply to all Storage Clapham customers in the area from the date it is published.
You should review this Privacy Policy periodically to stay informed about how Storage Clapham protects your personal data and your rights under data protection laws.
